This is a follow up to my previous blog post Not all banks are the same.

My buyers selected at large national bank where they already had an account. We wrote a contract with a 45 day close. In Florida we pick a closing date at the time of the offer and that is the date we are supposed to close unless the sellers and buyers agree in writing to change that date. The loan officer assured my buyers right up to a couple of days before closing they would close on time. It’s important to know that the loan officer usually has little authority over the closer and underwriters. The people in the back room who in the case of big banks are in different cities started asking for more documents. For the 3rd time they asked the buyers for proof of funds they needed for closing in addition to their loan. Those funds were in a different bank. The buyers gave them proof but it took a week for it to go through the bureaucracy. We were now past the closing date. The sellers were furious. Did the bank do anything to expedite things ? No the buyers had an existing home they owned and gave that address to mail the home insurance bill to for their new Ocala house. The underwriters made them change that address with their insurance company. You might think something like that could be done in hours but no it takes days for the bank to respond. Then the bank wanted to see the insurance policy on their other home, a home they had no mortgage on. You might think it is none of the banks business what you do with another home you own but at this point the buyers were at their mercy. The point of this post is that big banks have no mercy. No compassion. They don’t think a state real estate contract terms apply to them. The buyers eventually closed almost 2 weeks after the agreed on date. Both the buyers and sellers were under a lot of stress. The sellers had moved out before the original closing date and needed their money.

Think long and hard before you pick a lender. Interest rates and fees are not the only thing to consider. A local lender is almost always a better choice than a national lender. You can go with any lender you want but ask them if they have a guarantee to close on time, not a promise.